Job Description

Collection Manager-TW & CD

Req. Experience

Rel. Experience

Salary

Location

Job Function

Industry

Job Type

Key Skill

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3.0 to 8.0 Yrs

0.0 to 0.0 Yrs

70000-75000 Rs.

Kolkata

Billing / Collections / Recovery / Credit / Risk

BFSI

Permanent

Communication Skills ,• Team building/Team Management skills ,• High motivational level and needs to be self-starter ,• Product and industry knowledge ,• Negotiation Skills ,

Job Descripion

Major Deliverables:
• Achieve Collection Targets
•Achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPA's are kept at minimum trigger levels
• Increase fee income / revenue and reduce vendor payouts
• Conduct asset repossession as per policy and process based on section 9 (court receivers)
• Represent the organization in front of legal/ statutory bodies as required by the legal team
• Customer Interaction
• Visit critical/complex customers and manage the collection process
• Follow up with customer for reasons for defaulting
• Ensure quick resolution of customer issues and complaints
• Vendor/Agency Management
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA
• Ensure payments, Audit receipts get deposited within the defined SLA.
• Collect feedback from the agency on a daily basis
• Ensure timely MIS reports

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