Major Deliverables:
• Achieve Collection Targets
•Achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPA's are kept at minimum trigger levels
• Increase fee income / revenue and reduce vendor payouts
• Conduct asset repossession as per policy and process based on section 9 (court receivers)
• Represent the organization in front of legal/ statutory bodies as required by the legal team
• Customer Interaction
• Visit critical/complex customers and manage the collection process
• Follow up with customer for reasons for defaulting
• Ensure quick resolution of customer issues and complaints
• Vendor/Agency Management
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA
• Ensure payments, Audit receipts get deposited within the defined SLA.
• Collect feedback from the agency on a daily basis
• Ensure timely MIS reports