Ensure instrument analytical turnaround time (uptime/repair/maintenance), Conduct customer business review (KPI reviews), Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes), Identify customer training requirements, Coach customers and share knowledge (education), Identify and resolve customer pain points (troubleshooting), Replenish and control inventory, Build image and brand in eyes of customer, “Sellor reinforce total solution value offering, Collect and transmit VOC (Voice of Customer)