?Provide on demand front line field service support second level support to Distributor engineers.
?Install and verify proper operation of instrument systems in a customer diagnostic laboratory.
?Perform scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed.
?Troubleshoot instrument system problems through telephone support, log file reading, or on-site client visitations.
?Maintain spare parts inventory and provide input on parts usage related to failures.
?Become a technical matter expert on current and new instruments.
?Providing back-up service & support outside of assigned territory as needed.
?Provide technical support at trade shows, sales demonstrations, and customer sites.
?Troubleshoot instrument system problems through telephone support, log file reading, or
on-site client visits.
?Maintain a repair parts inventory and provide input on parts usage related to failures.
?Actively participating in area or worldwide conference calls, service summits, expert meetings and workshops.
?Maintaining and managing spare parts field service inventory kits according to defined procedures and service recommendations.
?Create and maintain service records and documents, using call management system.
?Provide feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.
?Deliver on internal metrics target consistently to meet company goals and achieve KPIs.
?Provide communication updates on a regular basis to the Service Supervisor and other service staff colleagues.
?Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
?Comply with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
?Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimising accidental exposures to self, colleagues and/or the environment.
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